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CARY RESIDENTS CAN NOW USE AQUASTAR TO MONITOR WATER CONSUMPTION

Aquastar is the Town's innovative, advanced meter infrastructure system that replaced monthly manual meter reads with a wireless system that collects multiple remote meter reads per day. The Town replaced about 60,000 residential and commercial water meters (including irrigation meters) in Cary and Morrisville with new, state-of-the-art meters.

The new water meters contain transmitters that communicate usage and data via wireless technology directly to the Town. This improves the effectiveness of the Town’s meter reading and customer service operations while enhancing the overall quality of service to utility customers.

Some benefits of Aquastar:

  1. Allows for better leak detection and faster response
  2. Reduces the cost of customer service operations, including special meter reads 
  3. Reduces customer service call volume, particularly related to meter readings, estimates and high bill concerns
  4. Reduces the amount of unaccounted water loss due to theft or inaccurate meters
  5. Increases billable revenues, accurately records consumption, and reduces unaccounted for water loss
  6. Provides accurate, useful information for forecasting, facilities planning, rate setting, infiltration and exfiltration management.

“Perhaps the greatest benefit to residents of Cary that have their own water meters is that they can easily view their hourly, daily, weekly and monthly water consumption data online.

You can learn all about how you can use Aquastar to monitor you own water consumption at

https://www.townofcary.org/services-publications/water-sewer/water/aquastar/how-to-use-aquastar

The Aquastar Web portal allows Town of Cary utility customers to view up to 13 months of water usage data. Users can view their hourly usage in charts or tables and set up usage alerts.

To access the Aquastar web portal, sign into your DigiPay account, and click the Aquastar tab.

Please Note:
Aquastar data is different from your billing data.
Aquastar data is provided by calendar rather than billing period.